Правила за възстановяване на суми
Return & Refund Policy
Last updated: 10 March 2026
Thank you for shopping at Vita Deal.
We aim to ensure that every product you receive meets our quality standards. If you are not fully satisfied with your purchase, please review the terms below regarding returns, refunds, and cancellations.
This policy applies to all purchases made through our website:
https://justvitadeal.com
Interpretation and Definitions
Interpretation
Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural form.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as “the Company”, “We”, “Us”, or “Our”) refers to Vita Deal, Amman, Jordan.
Goods refers to the products offered for sale on the Website.
Orders means a request by You to purchase Goods from Us.
Website refers to Vita Deal, accessible from:
https://justvitadeal.com
You means the individual accessing or using the Service, or the company or legal entity on whose behalf the Service is accessed.
Right of Withdrawal (EU and International Customers)
If you are a consumer located in the European Union, United Kingdom, or Canada, you may have the legal right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason.
To exercise this right, you must notify us within the 14-day withdrawal period.
However, this right does not apply to certain categories of goods, including products that are sealed for health protection or hygiene reasons once unsealed after delivery.
Non-Returnable Products
Due to health protection and hygiene regulations, the following products cannot be returned or refunded once delivered unless they arrive damaged, defective, or incorrect:
Dietary Supplements and Ingestible Products
All dietary supplements, capsules, powders, and ingestible products are non-returnable once delivered, as they are considered consumable goods.
If a supplement product arrives damaged, defective, or incorrect, please contact us and we will resolve the issue promptly.
Returnable Products
Returns may be accepted for skincare and topical products under the following conditions:
• The request is made within 14 days of delivery
• The product is unused and unopened
• The product remains in its original packaging
• Proof of purchase is provided
We reserve the right to refuse returns that do not meet these conditions.
Damaged, Defective, or Incorrect Orders
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We may request:
• Photos of the product and packaging
• Order number or proof of purchase
Once verified, we may offer:
• A replacement product
• A full refund
• Store credit
If the issue is confirmed, we will cover the return shipping or arrange pickup where possible.
Return Shipping
For eligible returns:
• Customers may be responsible for return shipping costs, unless the item is defective or incorrect.
• The product must be securely packaged and returned to the address provided by our support team.
We recommend using a trackable shipping service when returning items.
Refund Process
Once the returned product is received and inspected, we will notify you regarding the approval of your refund.
If approved:
• Refunds will be issued to the original payment method
• Refunds will be processed within 14 days of receiving the returned goods or proof of return shipment, in accordance with applicable consumer protection regulations.
Shipping fees are non-refundable, unless the return is due to an error on our part.
Limitation of Returns
We cannot accept returns for:
• Opened skincare products
• Supplements or ingestible products
• Products returned without original packaging
• Products returned after the 14-day return period
Applicable Consumer Rights
This policy does not limit or replace any statutory rights that consumers may have under applicable consumer protection laws in their country of residence.
Where local laws provide additional protections, those rights will apply.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Email:
Admin@justvitadeal.com
Contact Page:
https://justvitadeal.com/pages/contact